Publicado em 18 de agosto de 2014

The Core is formed by executives and professionals of contractors, quarries, equipment manufacturers, rentals and dealers

The focus of this meeting was the evaluation of new initiatives focused in the area of aftersales, considered one of the main pillars for equipment manufacturers and users. To do so, Paulo Oscar Auler Neto, superintendent of equipment purchasing of Odebrecht, presented the program of aftersales evaluation used by this contractor.

A total of 85 suppliers are evaluated each month by the equipment manager of each project carried out by Odebrecht. There are 14 questions to be answered including attendance, documents, quality of technical delivery, guarantee and others. An important point to be highlighted, according to Auler Neto, is that the focus of the evaluation is the service, not the product (in the case, the heavy equipment that belongs to the contractor’s fleet). 

“This program started in 2011 and we got quite positive results that contribute to improve the aftersales service of our suppliers, since that—according to their performance— they may change the structure of their teams, improve the reengineering of their products. In addition, there is a better relationship between the work team and each supplier”, says Auler Neto. The evaluation still allows the supplier to know how its attendance is working in each work carried out by Odebrecht in Brazil. This makes feasible a sharp vision of where its attendance is not working well, to make easier to find a solution for the problems. 

Another program presented by Odebrecht was its monitoring system, which includes 2000 construction machines, materials handling equipment and trucks. Pioneer in the construction industry, this solution monitors machines in Brazil and overseas and reached important results in improving quality, safety and productivity in machine operation.

For Rodrigo Konda, technical director of Sobratema and coordinator of the Young Core, the presentation of the programs was positive to direct the structure of new initiatives to be developed by this group in a way to improve more and more the quality of aftersales services bringing benefits to manufacturers, dealers and users of equipment.

Besides Konda, took part in the Young Core of Sobratema: Alisson Daniel (Escad), Bruno Marques (Sobratema), Carlos Di Martino (Manitowoc), Felipe Cavalieri (BMC), Francisco Neto (Queiroz Galvão), Guilherme Guimarães (Andrade Gutierrez), Igor Boff (I.V. Guindastes), João Giatti (Caterpillar), Jonny Altstadt Junior (Terratest), Luis Filipe Mamede (HLT), Luiz Gustavo Pereira (Tracbel), Luiz Polachini (Schwing Stetter), Pedro Bianchi (Camargo Corrêa), Ricardo Pendek (Atlas Copco), Roberto Carvalho (Triunfo), Romiyoshi Sasaki (Grupo Base) and Vinícius Carvalho (Razac).